Orders
Below are some of are common questions about orders
How do I check/track my order status?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to view the status of your order.
How do I place an order?
To place an order:
- Browse our Collection: Navigate through our website and select the products you wish to purchase.
- Add to Cart: Click “Add to Cart” on the product page.
- Review Cart: Go to your shopping cart to review your items.
- Checkout: Follow the checkout process to enter your shipping and payment information.
- Confirm Order: Review your order details and confirm your purchase.
When will my order be processed?
Orders are typically processed within 1-3 business days from the date we receive your order. Processing includes verifying payment, preparing the items for shipment, and packaging.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take for my order to arrive?
Shipping Methods and Delivery Times
- Standard Shipping: Typically takes 5-7 business days for delivery. This option is best for cost-effective shipping, but may take a bit longer compared to expedited options.
- Expedited Shipping: Usually arrives within 2-4 business days. This option is faster and is ideal if you need your order sooner.
- Express Shipping: Generally delivers within 1-2 business days. Choose this option for the fastest delivery time.
What is your return policy?
Our return policy allows you to return eligible items within 30 days of delivery. Items must be in their original, unopened, and unused condition. For detailed return instructions, please refer to our Returns Policy.
What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs.
Help & Support
Below are some of are common questions about orders
Live Chat
Availability: Use our live chat feature on the website for real-time assistance during business hours. Simply click the chat icon on the bottom right of the page to start a conversation with a support agent.
Feedback
We Value Your Input: If you have any feedback about your experience with Whisky Harbor Hub, please let us know. Your suggestions and comments help us improve our services.
Contact Us
If you have any questions or concerns about the delivery of your order, please contact our customer service team:
- Email: info@whiskyharborhub.com
- Phone: +1 (765) 537 – 8776
- Address: 3500 Scotts Ln, PhiladelphiaPA, 19129
We are committed to ensuring that your order arrives promptly and in excellent condition. Thank you for choosing Whisky Harbor Hub!