At Prestige Whisky Reseller, we aim to ensure your satisfaction with every purchase. If you need to return or exchange a product, this Returns Policy provides information on how to proceed. Please read this policy carefully to understand the conditions and procedures for returns and exchanges.

1. Eligibility for Returns

  • Condition: To be eligible for a return, items must be in their original, unopened, and unused condition. Products that have been opened, used, or damaged cannot be returned.
  • Timeframe: Returns must be initiated within 14 days from the date of delivery. Requests made after this period may not be accepted.

2. Initiating a Return

  • Return Request: To start a return, contact our customer service team to request a Return Authorization (RA) number. You can reach us at:
    • Email: sales@prestigewhiskyreseller.com
    • Phone: +1 (765) 537 – 8776
    • Address: 3500 Scotts Ln, PhiladelphiaPA, 19129
  • Provide Information: When contacting us, provide your order number, a brief description of the reason for the return, and any relevant details about the item(s) you wish to return.

3. Return Process

  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
  • Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and any other items that came with the product.
  • Shipping: Ship the return package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

4. Refunds and Exchanges

  • Refunds: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
  • Exchanges: If you wish to exchange an item for a different product, please indicate this in your return request. You will need to place a new order for the replacement item. The returned item must meet our return eligibility criteria.

5. Non-Returnable Items

  • Non-Returnable Products: Certain items are non-returnable, including but not limited to:
    • Personalized or custom-made products
    • Products marked as final sale
    • Gift cards

6. Defective or Incorrect Items

  • Defective Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs.
  • Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will provide instructions for returning the incorrect item and send you the correct product.

7. Address for Returns

  • Return Address: Ship returned items to: Prestige Whisky Reseller
    3500 Scotts Ln
    PhiladelphiaPA, 19129
    USA

8. Contact Us

For any questions or concerns about our Returns Policy, or to initiate a return, please contact our customer service team:

  • Email: sales@prestigewhiskyreseller.com
  • Phone: +1 (765) 537 – 8776
  • Address: 3500 Scotts Ln, PhiladelphiaPA, 19129

We are committed to ensuring your satisfaction with our products and services. Thank you for shopping with Prestige Whisky Reseller.

Note: This Returns Policy may be updated periodically. The most current version will be posted on our website. Please review it regularly for any changes or updates.